Amazon Connect Customer launches permission for agents to view only their own performance evaluations

Update Amazon Connect Customer configurations to enable the new permission for agents to view their own performance evaluations, ensuring that existing IaC templates are adjusted to include this feature without impacting other agents' data visibility.

Adopt the new agent-specific performance evaluation capability in Amazon Connect Customer to streamline performance management processes, reducing the risk of sensitive data exposure and enhancing operational efficiency.

Consider deploying the new agent-specific performance evaluation feature to enhance individual agent performance management, ensuring privacy of peer data while enabling agents to review and improve their own performance metrics.