Amazon Connect Customer launches two new layouts for agent workspace
Amazon Connect ยท 2026-10-21
Actions
Technical Details
| Regions | us-east-1, us-west-2, af-south-1, ap-northeast-2, ap-southeast-1, ap-southeast-2, ca-central-1, eu-central-1, eu-west-2 |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update the agent workspace configuration to adopt the new Modern or Classic layouts, ensuring that the chosen layout aligns with your team's workflow and contact channel requirements.
For Platform Teams
Adopt the new agent workspace layouts to provide your teams with optimized screen space and improved workflow management, enhancing overall agent productivity and satisfaction.
For Executives
Evaluate the new agent workspace layouts to determine which layout maximizes agent efficiency and satisfaction for your teams, potentially leading to improved customer issue resolution times and higher agent productivity.
Source
Related Amazon Connect Updates
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- Amazon Connect Customer Global Resiliency now provides business users visibility into resiliency readiness across linked Regions (2026-10-19)
- Amazon Connect Customer now prefills step-by-step guides for after contact work (2026-10-12)
- Amazon Connect Customer now provides automated checks to improve performance evaluation forms (2026-10-09)