Amazon Connect now provides case data in analytics data lake
Amazon Connect ยท 2026-03-11
Actions
Technical Details
| Regions | us-east-1, us-west-2, ca-central-1, eu-central-1, eu-west-2, ap-northeast-2, ap-southeast-1, ap-southeast-2, ap-northeast-1, af-south-1 |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update Amazon Connect deployments to leverage the new case data analytics integration, enabling the use of Amazon Athena and Amazon QuickSight for custom reporting and trend analysis without complex data pipelines.
For Platform Teams
Adopt the new case data analytics integration in Amazon Connect to simplify architecture, reduce operational toil, and enable deeper insights through custom reporting and trend analysis.
For Executives
Evaluate the integration of case data into Amazon Connect's analytics data lake to enhance reporting capabilities and gain deeper insights, ultimately driving better decision-making and operational efficiency.
Source
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