Amazon Connect now supports dynamic dialing mode switching for outbound campaigns
Amazon Connect ยท 2026-02-26
Actions
Technical Details
| Regions | us-east-1, us-west-2, ca-central-1, eu-central-1, eu-west-2, ap-northeast-2, ap-southeast-1, ap-southeast-2, ap-northeast-1, af-south-1 |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Configure Amazon Connect Outbound Campaigns to utilize dynamic dialing mode switching, allowing for seamless transitions between dialing modes during active campaigns to adapt to changing business needs and agent availability.
For Platform Teams
Adopt the dynamic dialing mode switching feature in Amazon Connect to enhance contact center operations, providing greater flexibility and efficiency in managing outbound campaigns across multiple regions.
For Executives
Evaluate the new dynamic dialing mode switching capability in Amazon Connect to optimize agent productivity and campaign efficiency, enabling real-time adjustments to dialing strategies without campaign interruptions, ultimately driving better business outcomes and customer satisfaction.
Source
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