Amazon Connect Customer now lets you create, manage, and search custom metrics through APIs
Amazon Connect ยท 2026-09-16
Actions
Technical Details
| Regions | all |
|---|---|
| Cost Impact | Neutral |
| IaC Impact | High |
What This Means
For DevOps Teams
Update your metric management processes to utilize the new CreateMetric, DeleteMetric, DescribeMetric, ListMetrics, SearchMetrics, UpdateMetricContent, and UpdateMetricMetadata APIs for consistent and automated metric definitions.
For Platform Teams
Adopt the new Custom Metrics APIs to integrate automated metric management into your platform, reducing toil and ensuring metric consistency across environments.
For Executives
Evaluate the new Custom Metrics APIs to streamline metric management and ensure consistent, reliable data for decision-making across your organization.
Source
Related Amazon Connect Updates
- Amazon Connect Customer custom metrics now supports tag-based access control (2026-09-16)
- Amazon Connect Customer can now import evaluation form PDFs using AI (2026-09-16)
- Amazon Connect Customer now enables agents to bid on preferred shifts (2026-09-15)
- Amazon Connect Customer now lets you set specific capacity limits for different types of Tasks and Emails (2026-09-09)
- Amazon Connect Customer Profiles now sends events when customers enter or exit segments (2026-09-09)