Amazon Connect Customer now measures the outcomes that drive retention and revenue
Connect Customer Boma Metrics ยท 2026-10-26
Actions
Technical Details
| Regions | all |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update your monitoring and analytics to incorporate the new customer interaction metrics for better insights.
For Platform Teams
Adopt the new metrics to enhance your customer engagement platform, improving customer satisfaction and retention.
For Executives
Evaluate the new metrics to understand customer satisfaction and retention, driving revenue growth and competitive advantage.
Source
Related Connect Customer Boma Metrics Updates
- Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status (2026-10-26)
- Amazon Connect Customer expands testing and simulation to validate flow action outcomes (2026-10-26)
- Amazon Connect Customer Global Resiliency now supports persistent chat across linked AWS Regions (2026-10-23)
- Amazon Connect Customer now supports customizing the Customer Profiles app on the agent workspace (2026-10-22)
- Amazon Connect Customer launches two new layouts for agent workspace (2026-10-21)