Amazon Connect Customer now supports capacity planning in 15 or 30 minute intervals
Connect Customer ยท 2026-08-04
Actions
Technical Details
| Regions | all |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Configure Amazon Connect Customer to utilize the new 15 or 30-minute interval capacity planning to align agent staffing with demand fluctuations and improve planning accuracy.
For Platform Teams
Integrate the interval-level capacity planning into your workforce management platform to enhance visibility into staffing requirements and improve overall operational efficiency.
For Executives
Evaluate the new interval-level capacity planning feature to improve workforce management efficiency and reduce over- and under-staffing, leading to better service levels and operational cost savings.
Source
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