Amazon Connect Customer now supports points-based scoring in performance evaluations
Amazon Connect ยท 2026-08-26
Actions
Technical Details
| Regions | all |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Configure Amazon Connect to utilize points-based scoring for performance evaluations, enabling managers to assign points based on business importance without the constraint of summing to 100%.
For Platform Teams
Integrate points-based scoring into Amazon Connect performance evaluations to offer managers flexible scoring options that better align with business objectives.
For Executives
Evaluate the implementation of points-based scoring in Amazon Connect to enhance performance evaluations, allowing for more tailored and business-aligned scoring criteria.
Source
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