Amazon Connect Customer now supports unplanned shrinkage in agent schedules

Update Amazon Connect Customer agent schedules to include unplanned shrinkage assumptions to ensure more accurate staffing metrics and service level projections, reducing the need for manual adjustments and improving overall workforce management efficiency.

Adopt the unplanned shrinkage support in Amazon Connect Customer to integrate more accurate staffing metrics into your workforce management platform, leading to better resource allocation and service level maintenance.

Implement the new unplanned shrinkage feature in Amazon Connect Customer to enhance workforce management, leading to improved scheduling accuracy and better maintenance of target service levels, ultimately reducing operational gaps due to unscheduled agent absences.