Amazon Connect Customer now supports scheduling tasks up to 90 days in advance
Amazon Connect ยท 2026-05-29
Actions
Technical Details
| Regions | all commercial and AWS GovCloud (US) regions |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update your Amazon Connect Customer configurations to utilize the new 90-day task scheduling feature, which is available via the StartTaskContact API, flows, or the agent workspace, to improve long-term task management.
For Platform Teams
Adopt the new 90-day task scheduling feature in Amazon Connect Customer to streamline long-term task workflows, reducing manual follow-up and improving team coordination.
For Executives
Evaluate the new 90-day task scheduling capability in Amazon Connect Customer to enhance long-term operational planning and efficiency, potentially reducing follow-up work time by enabling better task routing and tracking.
Source
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- Amazon Connect Customer launches permission for agents to view only their own performance evaluations (2026-05-14)
- Amazon Connect Customer now supports embedding Cases and Customer Profiles in custom agent applications (2026-05-12)