Amazon Connect Customer expands automated performance evaluations to Malay
Amazon Connect ยท 2026-09-02
Actions
Technical Details
| Regions | us-east-1, us-west-2, eu-central-1, eu-west-2, ca-central-1, ap-southeast-2, ap-northeast-1, ap-southeast-1 |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Update Amazon Connect configurations to utilize the new multilingual performance evaluation feature, ensuring evaluations are consistent across different languages and regions.
For Platform Teams
Adopt the new multilingual performance evaluation feature in Amazon Connect to streamline agent assessments and improve operational efficiency in multilingual contact centers.
For Executives
Evaluate the new multilingual performance evaluation feature to enhance contact center efficiency and standardize evaluations across languages, potentially improving agent performance and customer satisfaction.
Source
Related Amazon Connect Updates
- Amazon Connect Customer dashboards now support compact mode (2026-09-01)
- Amazon Connect Global Resiliency now supports cross-region routing of contacts across two active AWS regions (2026-08-31)
- Amazon Connect Customer expands conversational analytics capabilities in the Africa (Cape Town) Region (2026-08-27)
- Amazon Connect Customer now automatically refreshes scheduling metrics (2026-08-27)
- Amazon Connect Customer now supports points-based scoring in performance evaluations (2026-08-26)