Amazon Connect Global Resiliency now supports cross-region routing of contacts across two active AWS regions
Amazon Connect ยท 2026-08-31
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Technical Details
| Regions | us-east-1, us-west-2, eu-central-1, eu-west-2, ap-northeast-3, ap-northeast-1 |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Configure Amazon Connect to utilize cross-region routing for contact distribution, ensuring both linked regions carry live traffic and are continuously tested for full workload readiness.
For Platform Teams
Integrate Amazon Connect's cross-region routing to enhance global resiliency, ensuring both regions are active and continuously tested, reducing the risk of downtime and improving operational efficiency.
For Executives
Evaluate the new cross-region routing feature to enhance global resiliency and operational efficiency of your contact center, ensuring continuous traffic and configuration exercise in both regions for full workload readiness.
Source
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