Amazon Connect Customer launches performance dashboard for Cases
Amazon Connect ยท 2026-08-11
Actions
Technical Details
| Regions | us-east-1, us-west-2, ca-central-1, eu-central-1, eu-west-2, ap-northeast-2, ap-southeast-1, ap-southeast-2, ap-northeast-1, af-south-1 |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Deploy the new performance dashboard for Cases to gain insights into case resolution trends and identify areas for process improvement.
For Platform Teams
Integrate the new performance dashboard for Cases into your monitoring and analytics stack to provide managers with actionable insights and drive continuous improvement in case management.
For Executives
Evaluate the new performance dashboard for Cases to enhance case management efficiency and ensure SLA compliance, leading to improved customer satisfaction and operational performance.
Source
Related Amazon Connect Updates
- Amazon Connect Customer now lets you export cases to CSV from the agent workspace (2026-08-04)
- Amazon Connect Customer now supports capacity planning in 15 or 30 minute intervals (2026-08-04)
- Amazon Connect Customer now automatically finds example agent evaluations for tailored coaching (2026-07-29)
- Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC (2026-07-24)
- Amazon Connect delivers more natural agentic voice experiences with expanded language support and speech controls (2026-07-20)