Amazon Connect increases attachment file sizes and adds custom file types
Amazon Connect ยท 2026-04-27
Actions
Technical Details
| Regions | us-east-1, us-west-2, ap-south-1, ap-northeast-2, ap-northeast-3, ap-southeast-1, ap-southeast-2, ap-southeast-3, ap-northeast-1, af-south-1, ca-central-1, eu-central-1, eu-west-2 |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Configure the new attachment limits and custom file types in Amazon Connect to support larger file transfers and specific file extensions required by your enterprise applications.
For Platform Teams
Integrate the enhanced attachment capabilities in Amazon Connect to provide a more robust and flexible platform for customer interactions, reducing the need for external file transfer solutions.
For Executives
Evaluate the increased attachment limits in Amazon Connect to streamline customer interactions and improve agent efficiency, potentially reducing resolution times and enhancing customer satisfaction.
Source
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