Amazon Connect Outbound Campaigns now supports contact priority ordering
Amazon Connect ยท 2026-04-21
Actions
Technical Details
| Regions | all |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Configure sort attributes in Amazon Connect Customer Profiles to implement contact priority ordering for outbound campaigns, ensuring that initial dial attempts take precedence over reattempts.
For Platform Teams
Integrate contact priority ordering into existing Amazon Connect Outbound Campaigns to enhance customer outreach strategies and improve overall campaign performance.
For Executives
Evaluate the new contact priority ordering feature to improve campaign effectiveness and conversion rates by focusing agent time on high-value customers, potentially increasing revenue and customer satisfaction.
Source
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