Amazon Connect outbound campaigns now supports hourly segment refresh
Amazon Connect ยท 2026-04-20
Actions
Technical Details
| Regions | all |
|---|---|
| Cost Impact | Neutral |
What This Means
For DevOps Teams
Configure your Amazon Connect Outbound Campaigns to enable hourly segment refresh for more dynamic and responsive customer outreach strategies.
For Platform Teams
Integrate the hourly segment refresh capability in Amazon Connect Outbound Campaigns to offer more flexible and timely customer engagement options.
For Executives
Evaluate the implementation of hourly segment refresh in Amazon Connect Outbound Campaigns to enhance customer outreach timeliness and campaign effectiveness, leading to improved customer engagement and potentially higher conversion rates.
Source
Related Amazon Connect Updates
- Amazon Connect Outbound Campaigns now supports contact priority ordering (2026-04-21)
- AWS Interconnect is now generally available, with a new option to simplify last-mile connectivity (2026-04-14)
- Amazon Connect now expands testing and simulation capabilities to chats (2026-03-31)
- Amazon Connect expands agentic speech-to-speech voice experiences to the London (Europe) region and adds three new voices (2026-03-18)
- Amazon Connect voice AI agents now supports 13 new languages (2026-03-17)